Questions
Frequently asked questions
What guests ask us most before booking. If your question is not here, just ask us.
Before you book
How do I book?
Pick your dates on the home’s page, see the price, and send it to us on WhatsApp or by e-mail. Our team confirms the booking through our contact channels.
Is the price I see the final one?
The total already includes the cleaning fee, linens, the booking fee and Florida taxes. Optional extras are listed separately and are only added if you ask for them.
How long is a quote valid?
Every quote shows when it expires, in Orlando time. After that, ask for a new one: rates and availability change.
Is there a minimum stay?
It depends on the home and the season. If your dates are short of it, the site tells you how many nights are needed when you ask for the price.
How do I know the dates are free?
Each home’s calendar strikes through the nights already taken. If your dates get booked in the meantime, the site tells you when you ask for the price.
What are the check-in and check-out times?
Each home shows its own times on its page. If you need a different time, talk to our team before your trip.
How many guests fit in each home?
Each home’s page shows the maximum number of guests, the bedrooms, the beds and the bathrooms. Tell us how many are coming and we will point you to the right one.
Do the homes have pool heating?
Some do, as an optional extra with a nightly price. It appears on the home’s page and next to your quote, outside the total, and is only added if you ask for it.
How does payment work?
You pick your dates, get the price, and talk to one of our team, who arranges the payment method with you. Half of the total is paid when the booking is confirmed, and the other half is collected 30 days before arrival. Payment does not happen on the website.
Which languages do you speak?
English, Portuguese and Spanish, with our own team, before, during and after your stay.
Where are the homes?
In resort communities around Orlando, minutes from the parks. Each home’s page shows its city and community.
Booking and your stay
Can I bring my pet?
No. None of our homes accept pets.
What is the cancellation policy?
For bookings made directly with us: within the first 24 hours after booking, cancellation is free, as long as arrival is more than 72 hours away. After that, cancelling 30 days or more before arrival refunds 50%. Within 30 days of arrival there is no refund.
Do you charge a security deposit? What if something breaks?
We charge no deposit at booking. The guest is responsible for damage caused during the stay, and every booking has a rental agreement: the one from the platform where it was booked, or ours when you book directly.
What are your office hours?
Monday to Friday, 9am to 5pm Orlando time. Outside those hours we answer emergencies for guests who are staying with us.
Is there a minimum age? Can I throw a party?
The person booking must be at least 21. Parties and events are not allowed, and smoking inside the homes is not allowed.